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Postage & Terms


 

Postage Information & Terms

All paid orders are endeavoured to be sent within 24 hours of being placed (excluding holidays and weekends).

We use Australia Post Express - 80% of their parcels are delivered the next business day (please check Australia Post's website to confirm if your postcode applies).

All of the prices on our Website are displayed and processed in Australian Dollars  (AUD) & include GST (Goods and Services Tax).

 

All purchases from our Website are sent with a courier contractor or Australia Post. As a result, risk of loss and damage for these items passes to you upon delivery of the package(s) to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.  Please ensure you have provided your best correct address.

Note: International orders - custom fees and additional fees may apply for international shipments. Contact your local customs office for more information. Please be aware that Sierra Rose takes no responsibility for ensuring that our products meet your Countries Standards for our products and we will not be liable or held accountable. Please check with your own authorities first before purchasing.

 

 

Postage

  • Australia Wide: We only use Australia Post Express Satchels (which provide a tracking number so you are able to follow your order online).  A small $9.99 flat postage charge applies per order (order as many items as you like for the one small $9.99 charge) or FREE for orders over $125 AUD.
  • New Zealand:  Standard shipping AUD $25 per order and FREE for all orders over AUD $175.  Other delivery methods are available on request.
  • International (We sell to all other countries except for the USA and Canada) : AUD $35 per order and FREE for all orders over AUD $225.

 

 

Security - Your Information

We will not sell or share your personal information with third parties.

 

 

Returns Policy & Instructions

Please choose carefully, as purchases are final – we do not give refunds for change of mind.

Please note: Colours may appear slightly different via our website due to computer picture resolution and individual monitor settings.

At Sierra Rose we stand behind our products. If for any reason you are not completely satisfied with your purchase please email us immediately and attach photos. We will replace or exchange it, or refund your full purchase price pursuant to our Returns Policy.

All returns must have a Return Number (RN). To obtain an RN number, please contact us by email. Please allow up to 48 hours for a response via email. Items returned without an RN number will not be accepted, and we do not guarantee that the item will be returned to you.  Pack and seal your return items securely, in the original packaging.  Please ship your return with our courier who will provide you with a tracking number to ensure that your package does not get lost, we will not accept responsibility for lost packages. Our courier must be prepaid as we will not accept COD packages.

We will only refund courier charges if we sent the wrong item or the item sent was defective. Please contact us in relation to what courier service to use for your return.

Once your package has been received your refund or exchange will be processed within 10 business days. Any refund will be issued in the same form as the original payment. You will be notified when we process the refund.

All returned items must be in the original condition as purchased - unworn and with tags and labels attached and in our packaging. We do not accept washed items. In order to help us process your return, please include your name, address, email address, phone number, transaction number and instructions.  Any comments would be appreciated.

 

 

Copyright

The images or any materials on this site are for on-screen viewing only. They may not be copied, adapted, reproduced, manipulated or used in any way without specific written consent from Sierra Rose. Unauthorized use or reproduction of a photograph constitutes copyright infringement.

We are happy to share our Pinup Women's Apron images from our portfolio to accompany editorial coverage (including social media). Please email us to request such images to be sent to you by email. 

Please also contact us if you would like to place a link to any part of our website.

We have a registered trademark.

 

 

Your Obligations

To not copy or adapt or tamper with this website, misrepresent your identity or conduct fraudulent activities on our website.

To not transmit any viruses, hack data or engage in any hacking activity of any type.

To only access this website for your personal use.

 

    Sierra Rose
    PO Box 4273
    Ashmore
    Gold Coast
    Queensland 4214, Australia
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    Copyright © 2013-2019 Sierra Rose Designer Homewares

    All Rights Reserved 

    Sierra Rose Designer Homewares ®